Common issues we fix
- Recurring blockages and slow-draining fixtures
- Bad odours and trapped wastewater
- Blocked external drains and gullies
- Emergency overflows and backups
TL;DR
Homebuyer season runs roughly August to November, and a CCTV drain survey before you complete on a property is one of the best ways to catch a costly drainage defect before it becomes your problem rather than the seller's. We record full HD footage of the entire run and grade any defects found so you know exactly what you're dealing with. Request a quote online — there's no call-out fee.
We grade defects against the WRc/MSCC5 classification system used across the UK water industry, so the report you receive uses the same scoring a surveyor, solicitor, or insurer will recognise rather than a vague description. You get a written PDF report with a defect-by-defect breakdown, a drain map showing the layout and connections, and the annotated HD footage itself.
Buying a Property in Stoke-on-Trent or Staffordshire?
Severn Trent Water is the statutory sewerage undertaker across this area, and build-over agreements, shared drain responsibilities, and connection queries typically go through them. A pre-purchase CCTV survey gives you an independent record of the drain's actual condition before you complete — useful for negotiating on price or simply knowing what you're taking on, especially with the older Victorian and Edwardian drainage common across the Potteries.
How it works
- 1. Book Online
Request a survey through our online form and tell us the property address and any access details.
- 2. Camera Survey
We feed a high-definition waterproof camera through the full drain run from the available access points, recording as we go.
- 3. WRc/MSCC5 Grading
Any defects found — cracks, root ingress, displaced joints, scale — are graded against the WRc/MSCC5 standard so severity is clear, not just described.
- 4. Report & Drain Map
You receive a written PDF report, a drain map, and the annotated footage, usually within 24 hours.
What's included
- Initial on-site diagnosis and access checks
- Professional clearance equipment and safety setup
- Transparent explanation of required work
- Aftercare advice and prevention tips
Our process
Inspect
We assess symptoms and isolate the likely blockage point.
Resolve
We clear and clean drains using the right method for the issue.
Prevent
We provide practical recommendations to reduce repeat callouts.
CCTV Drain Surveys — frequently asked questions
What does a CCTV drain survey show?
A CCTV survey reveals the full internal condition of your drains, including blockages, cracks, root ingress, collapsed sections, displaced joints, and scale buildup. You receive HD footage and a detailed written report.
Should I get a drain survey before buying a house in Stoke-on-Trent?
We strongly recommend it. Many properties in the Potteries have drainage systems that are over 80 years old. A pre-purchase survey can uncover hidden defects that a standard building survey will not detect, potentially saving you thousands in unexpected repair costs.
How long does a CCTV drain survey take?
A typical residential survey in Stoke-on-Trent takes between one and two hours depending on the size of the property and the number of drainage access points. You receive the full report and footage on the same day.
Do you charge a call-out fee?
No, Stoke Plumbers and Boilers does not charge any call-out fees. You only pay for the work we carry out, and we provide a clear fixed quote before starting.
How quickly can you arrive in an emergency?
For urgent plumbing, boiler, or drainage problems, we respond promptly anywhere in Stoke-on-Trent and surrounding areas, including Hanley, Burslem, Tunstall, Longton, Fenton, and Stoke town, with urgent jobs prioritised.
How much does drain unblocking or a boiler repair cost?
Costs vary depending on the nature and severity of the problem. We always provide a transparent fixed quote before any work begins, so there are no surprises on your bill.
Helpful articles
CCTV Surveys
Buying a Home in Stoke-on-Trent? Why a CCTV Drain Survey Is Essential
Stoke-on-Trent's Victorian terraces and post-war semis often conceal drainage problems that a standard building survey will miss. A CCTV drain survey protects your investment.
Drain Maintenance7 Warning Signs You Have a Blocked Drain in Stoke-on-Trent
Stoke-on-Trent's older terraced housing and clay-heavy Staffordshire soil make blocked drains a common headache. Spot these seven warning signs before a minor issue becomes a costly emergency.
Related services
Popular locations for this service
CCTV Drain Surveys in Stoke-on-TrentCCTV Drain Surveys in Newcastle-under-LymeCCTV Drain Surveys in StaffordCCTV Drain Surveys in CreweCCTV Drain Surveys in CongletonCCTV Drain Surveys in Leek
Want more advice first? Read our plumbing and drainage blog.