Contact our drainage team

Send your details and we'll get back to you quickly with a free quote.

Email: contactus@stokeplumbersandboilers.co.uk

Service area: Area-based, serving Stoke-on-Trent and surrounding areas

Hours: 24/7 emergency response

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Find us

Areas we cover

As an area-based, mobile business, our engineers cover a 25-mile radius centred on Stoke-on-Trent, including Newcastle-under-Lyme, Stafford, Crewe, Congleton, and Leek. Whether you live in a terraced house in Newcastle-under-Lyme, a modern apartment in Crewe, or a stone cottage in the Staffordshire Moorlands, we have engineers positioned to reach you quickly. We service both residential and commercial properties of all sizes, handling everything from a single blocked drain to complex heating systems serving multi-unit buildings.

Business hours and availability

Our standard appointment slots run Monday to Saturday, 8am to 6pm. For planned work such as CCTV surveys, maintenance, and non-urgent repairs, we offer flexible booking including early morning and weekend slots. For urgent issues — flooding, boiler breakdowns, or any situation posing a health risk — our emergency response team operates 24 hours a day, 7 days a week, 365 days a year, including bank holidays. Emergency calls are answered immediately by our dispatch team, not a call centre.

Drainage emergency?

If you are dealing with flooding, a boiler breakdown in winter, sewage backing up into your property, or any plumbing failure that presents an immediate risk to health or property, call us straight away. Our emergency engineers carry pumping equipment, jetting gear, and repair materials, and are available around the clock. Do not wait for the problem to worsen — the sooner we arrive, the less damage your property will sustain.

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What to tell us in your enquiry

Having these details ready helps us dispatch the right engineer with the right equipment, giving you the fastest possible resolution:

✓ The type of problem you are experiencing — blocked drain, boiler breakdown, leak, flooding, or sewage backup
✓ Which fixtures or systems are affected — toilet, sink, bath, shower, boiler, radiators, or external drain
✓ Your property type — house, flat, bungalow, or commercial premises
✓ Whether the issue is inside the property, outside, or both
✓ How long the problem has been occurring and whether it is getting worse
✓ Your postcode, so we can provide an accurate response time estimate

Frequently asked questions

How quickly will you respond after I get in touch?

For online form submissions, we aim to call you back within 30 minutes during business hours. For phone enquiries, you speak to our team immediately. Emergency callouts are dispatched straight away, with engineers typically arriving within 60 to 90 minutes across Stoke-on-Trent and the surrounding 25-mile service area.

Do you charge for callouts or quotes?

No. We never charge a call-out fee. Our engineer will assess the situation on site and provide a clear, fixed-price quote before any work begins. You only pay if you choose to go ahead with the work.

What areas do you cover?

We cover Stoke-on-Trent and all areas within a 25-mile radius, including Newcastle-under-Lyme, Stafford, Crewe, Congleton, Leek, and all surrounding towns and villages. If you are unsure whether we cover your area, call us and we will confirm.